Refund Policy

Service Phases and Refund Terms

1. Consultation Phase

2. Design Development Phase

3. Pre-Installation Phase

4. Installation Phase

Refund Process and Timeline

How to Request a Refund

1. Contact us in writing (email or letter) with your refund request
2. Include your project details, reason for cancellation, and preferred refund method
3. Allow 5-7 business days for review and response
4. If approved, refunds are processed within 10-14 business days

Refund Methods

• Original payment method (preferred)
• Check payment (if original method unavailable)
• Bank transfer (for large amounts)
• Credit toward future services (with client agreement)

Non-Refundable Items and Services

Warranty and Defect Policy

Workmanship Warranty

We provide a one-year warranty on our installation workmanship. If defects in our work are discovered within this period:

• We will repair or correct the issue at no charge
• If repair is not possible, we will provide a partial refund
• Warranty claims must be reported within 30 days of discovery
• Normal wear and tear is not covered under warranty

Product Defects

For defective products or materials:

• Manufacturer warranties apply to all fixtures and components
• We will facilitate warranty claims with manufacturers
• Replacement or repair will be provided per manufacturer terms
• Labor for warranty replacements is included for the first year

Force Majeure and Delays

In cases of delays or cancellations due to circumstances beyond our control:

• Natural disasters, severe weather, or emergencies
• Government regulations or permit delays
• Supply chain disruptions or material shortages
• Labor disputes or contractor unavailability

We will work with clients to reschedule or modify projects. Refunds will be considered on a case-by-case basis, typically limited to unused materials and unperformed services.

Client Responsibilities

To be eligible for refunds, clients must:

• Provide written notice of cancellation or refund request
• Allow reasonable access for material recovery (if applicable)
• Return any materials in original condition
• Cooperate with the refund evaluation process
• Pay for any work completed prior to cancellation

Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us directly to discuss the matter. We are committed to finding fair solutions for all parties. If a resolution cannot be reached, disputes may be subject to binding arbitration as outlined in our Terms of Service.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of service agreement will govern your project.

Contact Information

For refund requests or questions about this policy, please contact us: